Return and refund policy
Robo will accept returns on a very limited basis. Robo only accepts returns on new, unopened merchandise within thirty (30) calendar days from the day of Customer's receipt of merchandise ("Allowable Period"), subject to a 10% restocking fee. Any refurbished merchandise sales are final and no returns will be accepted. This "Allowable Period" may not reflect the return policies of our authorized third-party financing partners. If a Customer is returning a Product leased through Affirm, returns will only be accepted within fourteen (14) calendar days from the date of Customer's receipt of merchandise. This “Allowable Period” may not reflect the return policies of our authorized resellers. If a Customer is returning a Product purchased through an authorized reseller, Customer must return Product to where Product was originally purchased. Robo may not accept returns and refunds on Products purchased through authorized resellers.
In order for Refund to be valid; (I) notification must be made before the end of the “Allowable Period”, as defined above; (ii) must accompany customer logs and/or any other documentation if requested by Robo; (iii) must be substantiated with the original proof of purchase from Robo, including the serial name or number of the Product(s); (iv) required RMA or Return Merchandise Authorization must be obtained for a return of Product via contact with our customer service; (vi) Product was newly manufactured on the date of purchase and not sold as used or refurbished.
Customer shall arrange to have the return shipped back to Robo. If a Product consists of several parts, Customer must return all parts of the Product in order to obtain a refund. Products returned must be received by Robo in a "resalable condition". "Resalable condition" means the Product has no sign of: use, wear and tear, cosmetic damage, or any other damage.
Customer must keep the original packaging and use it to repack a Product for return. If Customer does not keep the original packaging, Robo is not responsible for any shipping damages that may occur on the travel back to Robo.
Any return made by Customer without a written return authorization from Robo will be considered an unauthorized return ("Unauthorized Return"). Unauthorized Returns will not be subject to a refund or credit by Robo. Customer has the sole responsibility to arrange shipment of the Unauthorized Return from Robo back to Customer. Customer assumes all shipping and handling charges for any Unauthorized Return.
ROBO SHIPPING AND DELIVERY POLICIES
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time, not including holidays. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at firstname.lastname@example.org with your questions.
You should receive an email confirming your order shortly after you've placed it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information. If you are offered insurance, but do not accept it, Robo cannot be held responsible for damaged, lost, or stolen packages.
Robo does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.
All items with a value of more than $100 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please contact Robo Support at email@example.com and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.